Question 1

What are cookies and why does Frametales use this?​

Accepted Answer

This website uses cookies. These are small text files that your computer stores when you use our website. They map information about your browser, operating system, geographic location, the website visit and your personal preferences, among other things.

Question 2

Why do we use cookies?​

Accepted Answer

By using cookies we can offer you the best user experience. Thanks to cookies we can:
 • Constantly optimize our website;
 • Remember your preferences, so you don't have to re-enter or download the same information every time you use our website;
 • Improve the safety and speed of our website;
 • Make our marketing more efficient so that we can offer you a better service.

Question 3

What do we not use cookies for?

Accepted Answer

We only use the information we collect for Frametales. We will therefore not pass your details on to third parties. Moreover, everything is processed anonymously.

Question 4

What types of cookies are there and what are they for?

Accepted Answer

We can divide the cookies we use into four categories:

1. Essential cookies
Essential cookies are cookies that are necessary for a website to function. They ensure that basic functions such as page navigation, security and loading time can work.
2. Functional cookies
Functional cookies are cookies that keep track of information about your choices and preferences on a website. For example, they remember your language choice, login details or the region in which you live.
3. Analytical cookies
Analytical cookies collect information about the behaviour of website visitors and the performance of the website. The results can improve the website and give visitors a better user experience.
4. Marketing cookies
Marketing cookies follow the surfing behavior of website visitors and compile a user profile based on this. That profile is used to make the browsing experience more personal and, for example, to show personalized offers, advertisements, newsletters and suchlike that match your interests.

Question 5

Which cookies are placed through our site?

Accepted Answer

First Party Cookies
Frametales mainly uses first party cookies or direct cookies that serve to improve your user experience on www.frametales.design.(http://www.frametales.design/) This means that they only collect information on our website itself. They arrange the technical part of the website and remember certain things of the visitor, such as the language choice, the page visited and the time the visitor spends on the website.

Third Party Cookies
In addition, there are also third parties with a different domain name that place cookies through the Frametales website. Examples of this are Google and Facebook. They track the surfing behavior of users and create a user profile based on that data. An overview of all cookies and why we use them can be found via the Cookies Consent button at the bottom of every page.

Question 6

How can you disable cookies?

Accepted Answer

You can also disable cookies, delete or adjust the settings for cookies, although in that case our website will no longer be able to work optimally. Do you want to change the settings for cookies? Then you can find the instructions for different browsers here:
 • Mozilla Firefox
(https://support.mozilla.org/en/kb/cookies-deleting-select-delete-websites- saved)
 • Google Chrome
(https://support.google.com/chrome/answer/95647?hl=en)
 • Safari (iOS)
(https://support.apple.com/nl-nl/HT201265)
 • Safari (macOS)
(https://support.apple.com/kb/PH21411?locale=en_GB)
 • Microsoft Edge
(https://support.microsoft.com/en-us/help/10607/windows-10-view-delete-browser-history-microsoft-edge)
Frametales has the right to change this cookie statement.

Question 7

Quotations

Accepted Answer

When you request a quote from us, we use your personal data to be able to handle it properly. For this we need your first name, name, e-mail address, telephone number, company name, VAT number and billing address. We keep this information until the offer has been accepted or rejected. When you accept the quotation, we also use this data for invoicing afterwards. We store this personal data for seven years thereafter (that is the legal obligation to retain).

Question 8

Contact form and Newsletter

Accepted Answer

With the contact form you can ask us questions or make requests.
For this we use your first name, name, email address, telephone number, job title, company name and IP address. We do this based on your permission. We keep this information until we are sure that you are satisfied with our response and six months thereafter. In this way we can ensure a good and customer-friendly follow-up.
You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.

Your e-mail address will only be added to the list of subscribers with your permission. This data is saved until you cancel the subscription.

Question 9

Advertisements

Accepted Answer

We would like to keep you informed about offers and new products or services. We do this by post, by e-mail or via social media.
You can object to this advertisement at any time. Each letter explains how to do that. Every e-mail contains an unsubscribe link. You can block us or use the unsubscribe option.

Question 10

Location Data

Accepted Answer

We use the navigation and location software on your phone, tablet or computer for this service. We have no control over what the creators of this software (such as Google Maps) do with it. So always read their privacy statements.

Question 11

Third Parties

Accepted Answer

We will not give your personal data to other companies or institutions under any circumstances, unless this is necessary for our service or if we are legally obliged to do so (for example if the police so require in the event of a suspicion of a crime).
Social media buttons are included in our service. This allows the administrators of these services to collect your personal data.

Question 12

Cookies

Accepted Answer

Our service uses cookies. Cookies are small files in which we can store information so that you do not always have to enter it. But we can also see that you visit us again.
When you visit our service for the first time, we display a message explaining cookies. Hereby we will ask for your agreement to use these cookies.
You can disable the placement of cookies through your browser, but some things in our service will no longer work properly. Read more about our cookie policy(https://www.frametales.design/cookies)

Question 13

Google Analytics

Accepted Answer

We use Google Analytics to keep track of how visitors use our service. We have entered into a processing agreement with Google. It contains strict agreements about what they can keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Question 14

Security

Accepted Answer

Security of personal data is very important to us. To protect your privacy, we take the following measures:

• Access to personal data is protected with a username and password;
 • We use secure connections (Secure Sockets Layer or SSL) with which all information between you and our website is protected when you enter personal data.

Question 15

Data Protection Officer

Accepted Answer

We have appointed a so-called data protection officer (DPO or 'Data Policy Officer'). This person is responsible for the privacy within our organization. Our data protection officer is called Filip Coertjens and can be reached by e-mail at privacy@frametales.com (mailto:privacy@frametales.com)for all your questions and requests.

Question 16

Changes to this privacy statement

Accepted Answer

When our service changes, we must of course also adjust the privacy statement. Always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

Question 17

View, change and delete your data

Accepted Answer

If you have questions or want to know what personal information we have about you, you can always contact us. Contact our data protection officer for more information.

You have the following rights:
 • receive an explanation of what personal data we have and what we do with it;
 • access to the precise personal data that we have;
 • having errors corrected;
 • the removal of outdated personal data;
 • withdrawing permission;
 • object to a specific use

Please note that you must always clearly state who you are, so that we are sure that we will not change or delete data from the wrong person.

Question 18

File a complaint

Accepted Answer

If you believe that we are not helping you in the right way, then you have the right to make a complaint to the regulator: the Privacy Protection Commission, in short the Privacy Commission.(https://www.privacycommission.be/)

Question 19

Contact Details

Accepted Answer

Frametales – Filip Coertjens, Meubelstraat 10, 2800 Mechelen, Belgium.
Email: (mailto:Emailprivacy@frametales.com)privacy@frametales.com(mailto:privacy@frametales.com)

Cookies

Learn more about our cookie policy.