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Return & Refund
Thank you for shopping at Frametales!
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
How long does it take to complete a design project with Frametales?The duration of a design project with Frametales varies depending on its complexity. For simple designs within an existing corporate identity, such as email and website banners, social media tiles, simple illustrations, and flyers, the project can be completed within 1 to 3 working days. However, the general rule is that the more complex the design process, the longer it takes to complete the project. After your briefing, we can draw up a concrete timetable. This way you know exactly what to expect. Contact us.
What is a subscription plan and how is it different from a project-based plan?A subscription plan is a monthly service that allows you to have access to a predetermined number of marketing assets each month, while a project-based plan is a one-off service where you pay for the design of a specific marketing asset. A subscription plan is more suited for clients who require multiple marketing assets on a regular basis, as it offers a more cost-effective solution. With a subscription plan, you can also enjoy the benefit of having a dedicated design team that is well-versed in your brand and can produce consistent designs that align with your brand identity. On the other hand, a project-based plan is ideal for clients who only require a one-time design service for a specific marketing asset. This plan is more suitable for clients who have a limited budget or do not require regular design services. At Frametales Design Studio, I offer both subscription and project-based plans to cater to the different needs of our clients. Please feel free to contact me if you have any questions about our plans or if you need help deciding which plan is best suited for your business.
Do you work alone at Frametales?Yes and no. Yes, Frametales is a sole proprietorship where every project and every customer contact is personally managed by me. I can provide graphic design for most projects. The creative direction is also done by me. Depending on what you need as a customer, I will be assisted a network of skilled professionals who can work with me to deliver the best results for your project. I only work with professionals who share my commitment to quality and customer satisfaction. Rest assured that no matter who else is involved in your project, I will be your main point of contact and will ensure that everything runs smoothly from start to finish. I take pride in delivering high-quality work and building strong relationships with my customers.
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